ADVICE

4 emotional intelligence courses all business leaders need

SOURCE: Alex Wong/AFP
Low emotional intelligence leads to poor employee performance and demotivation.


By Sharuna 

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What makes a truly good leader? It’s not only about how well you’re running your business, but also how you treat and motivate your employees.

As Brandon Swenson, CEO of SEO Pros, said, “Having the ability to show respect, empathy, and care to those that follow you, are all attributed to being a great leader. Earning respect is crucial to a successful relationship with someone, while also showing that you care about their work or ideas.

“Being empathetic allows a leader to tap into the emotions of that individual in order to connect in a way that lets that person know you understand what it means to be in their situation. Combining all three of these traits can definitely make someone a great leader. These are things I work on constantly with my own staff and myself, all in order to become a better leader to those I care about.”

Having high emotional intelligence, otherwise known as emotional quotient or EQ, in today’s business world is arguably just as important as having a high IQ – maybe even more.

Emotional intelligence is the ability to “understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict.”

While employees of all levels should work towards having emotional intelligence, leaders, in particular, can lead by example as they have the power to develop connected and motivated teams. This is especially important during trying times, such as the current pandemic.

According to Success, “Those possessing a high level of emotional intelligence have a connection with their own emotions, as well as the ability to recognize, relate to, and influence the emotions of others. Leaders with high emotional intelligence create more connected and motivated teams.

“The skills people with emotional intelligence possess make them effective managers. Some include the ability to inspire others, personal integrity, communication skills, and comfort with building relationships, among others. ”

If you’re a leader who aims to have a more productive and happier workforce, then working on emotional intelligence strengths could be just what you need to take your business to greater heights.

Emotional intelligence training courses can give you the tools you need and give you the knowledge to understand how your brain and emotions work when dealing with others.

Here are four online courses in emotional intelligence for leaders:

Emotional Intelligence for Leadership

This course by the Mindsight Academy offers nine modules of interactive training so that leaders can learn how to monitor and work with their emotions, thus developing high Emotional Intelligence, lead by instructor Maureen Chiana, a NeuroLeadership and Resilience trainer, speaker, and mentor.

These modules include Self Perception, Self Management, and Leadership, Why does Emotional Intelligence Matter? Social Awareness, Empathy, Resilience and Motivation, and Relationship Management.

This course also offers downloadable resources, action plans, and templates to implement changes in your organisation.

Leadership and Emotional Intelligence

Offered by ISB (Indian Business School) on Coursera, this free course educates learners on how to work effectively in teams, build cooperative relationships with your key stakeholders, exercise effective influence, handle difficult conversations, and create energy and enthusiasm to foster meaningful change.

Modules are based on powerful stories that exemplify typical challenges faced by frontline leaders, using emotional intelligence theory to analyse cases.

After this course, you will learn how to develop the proper mindset and skills to distinguish yourself as an effective leader, such as change management, emotional intelligence, and emotional competence.

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Emotional Intelligence in Leadership

You can also enrol in this course by Harvard Extension School, a two-day intensive programme that’s designed to help leaders gain an honest awareness of themselves, and learn how their behaviour impacts others.

The course consists of group discussions, reflective exercises, activities, and a 360-degree emotional intelligence assessment to understand yourself as well as learn how to make your emotions work for you in a professional setting.

Participants will also earn a Certificate of Participation from the Harvard University Division of Continuing Education.

According to the website, the topics covered in this course are particularly useful for those who work with others to accomplish organisational goals and those who want to enhance their leadership skills.

Using Emotional Intelligence on the Job

This course on Udemy is now offered at a promotional price of USD $11.99, suitable for business and public relations professionals, managers and executives, or anyone who wants to understand and develop their emotional intelligence skills.

After completing this two-hour course, you’ll learn how to understand the impact of workplace emotions, communicate with empathy, apply key emotional intelligence skills in a confrontation scenario, and help others develop self-awareness and empathy.

The course includes video materials and quizzes to reinforce your understanding and practical skills.

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